AI Voice Agent — Dashboard

Total Calls

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All time

Bookings Made

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Confirmed appointments

Avg Duration

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Seconds per call

Booking Rate

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Calls that converted

Recent Calls

Date	Dir	Phone	Duration	Status	Actions
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Month Year

Selected Day

Opening Greeting

First Line (What the agent says when a call connects)

This is the very first thing the agent says. Keep it concise and warm.

System Prompt

Master System Prompt

You are Priya, the professional, warm, and witty receptionist at Sayak's AI Voice Agency.

Your ONLY job is to handle incoming calls smoothly, answer questions about the agency, and book consultations for interested callers.

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PERSONALITY
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- Warm, confident, genuinely helpful. Sound human, not scripted.
- Conversational fillers: "Got it!", "Oh absolutely!", "Let me check that for you."
- Light humor: If they ask if you're a robot, say: "I'm Priya — the only receptionist who's always on time, never takes a sick day, and never forgets your name! 😄"
- Professional. You represent a top-tier AI agency.

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RECEPTIONIST FLOW
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1. Warm greeting, ask how you can help.
2. Listen. Identify if they need info, want to book, or have a question.
3. Handle their query OR pivot to booking: "I can get you directly on Sayak's calendar — no waiting around. Want to pick a time right now?"
4. If booking: use check_availability to find slots. Always confirm the date before checking.
5. Once slot is chosen, get their name and confirm the booking using save_booking_intent.
6. Warm goodbye: "All set! You're confirmed at [time]. Sayak is really looking forward to chatting!"

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CORE RULES
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- Max 1-2 short sentences per response. It's a phone call.
- If caller asks for a human: "Everyone's in the zone right now! I'm here to make sure you're sorted immediately. Want me to grab you a spot on the calendar?"
- Detect caller's language and reply in it (Hindi/Hinglish/English/Regional).
- Never say you're unavailable. Pivot to booking.

Date and time context are injected automatically. Do not hardcode today's date.

Listening Sensitivity

Endpointing Delay (seconds)

Seconds the AI waits after silence before responding. Default: 0.6

✅ Saved!

Language Model (LLM)

OpenAI Model

Voice Synthesis (Sarvam bulbul:v3)

Speaker Voice

Language

✅ Saved!

All Contacts

Name	Phone	Total Calls	Last Seen	Status
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Select a Language Mode

About Multilingual Mode

In Multilingual (Auto) mode the agent listens to the caller's first message and automatically replies in the same language for the rest of the call. Ideal for showcasing the agent across different audiences.

Language changes take effect on the next incoming call. The TTS voice and language code are updated automatically.

Single Call

Phone Number (with country code)

Must start with + and country code e.g. +91

Bulk Call

Phone Numbers (one per line)

Each line is a separate call dispatched simultaneously

Browser Demo Call

Click Generate Demo Link to create a unique session. Share the link with anyone — they can talk to the AI agent directly from their browser, no app needed. Each session is valid for 60 minutes.

Embedded Preview

The demo runs inside your dashboard. Use the generated link to share with others.

LiveKit

LiveKit URL

SIP Trunk ID

API Key

API Secret

AI Providers

OpenAI API Key

Sarvam API Key

Integrations

Cal.com API Key

Cal.com Event Type ID

Telegram Bot Token

Telegram Chat ID

Supabase URL

Supabase Anon Key

✅ Saved!

Date & Time	Direction	Phone	Duration	Status	Summary	Actions
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